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Policies

Privacy Policy

Your privacy is important to us at Puppy Pad Wizard. We will not provide, rent, or make available in any way, our customer information to any parties outside of Puppy Pad Wizard.

Customer order information, i.e. Bill To and Ship To addresses, credit card information and phone numbers, are used to process the order only. No unsolicited mailings or phone calls are made.

Customer e-mail addresses are used to send shipment updates and are added to our mailing list. Unsubscribe instructions are listed prominently in every mailing. Please email us at info@puppypadwizard to be removed from this list.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions or comments please contact us at 888-631-4420 or info@puppypadwizard.com with any questions or concerns.

Terms of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Puppy Pad Wizard’s relationship with you in relation to this website. The term ‘Puppy Pad Wizard’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 303 Broadway Suite 104-93, Laguna Beach, California 92651. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Puppy Pad Wizard’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
Shipping Policy

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States and Canada. When you place an order we will estimate delivery dates based upon the availability of your item(s) and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days and no later than 7 business days.  Free shipping is provided by FedEx Ground.

Return Policy

Our goal is to ensure your complete satisfaction with your purchase.  If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met, Puppy Pad Wizard reserves the right to charge 15% restocking fee or refuse the return.

  • The items must be returned for refund or exchange within 15 days of original purchase
  • Packaging must include all original items
  • Return Authorization Number must be clearly marked on the shipping box
  • Return package must include a copy the original invoice or sale receipt

Before returning a package you need to contact us to receive a Return Authorization Number (number to be placed on returning package) and the return shipping address. You can e-mail us at customerservice@puppypadwizard.com.

Exchange Policy

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Cancellation Policy

If you would like to cancel your order, you may do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.  However, you can return the item for a refund. See our Return policy.