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Frequently Asked Questions about Puppy Pad Wizard

Q: Why would I need a Puppy Pad Wizard??

A: If you are using puppy pads for your dog then you know how smelly and messy it can get. The Puppy Pad Wizard allows you to discard of the used pads in a convenient and odor-free way. The Puppy Pad Wizard takes the chore out of throwing away puppy pads and makes it simple and fun.

There are a number of reasons why people use puppy pads. Puppy pads are great for:

  • housetraining puppies
  • older dogs with mobility or incontinence issues
  • small dogs
  • dogs in inclement weather
  • dogs in high rises or urban areas and
  • dogs left at home by themselves for extended periods of time.
Q: How is using a Puppy Pad Wizard better than using your indoor trash can??

A: Placing used puppy pads in your home’s trash can is not sanitary and it smells!  Our patented design is the solution you’ve been searching for!

Q: How is the Puppy Pad Wizard better than other disposal system products on the market??

A: The Puppy Pad Wizard was designed and made for dogs. It isn’t designed for babies and it isn’t simply a trash can with a trap door. The Puppy Pad Wizard has a spring loaded push/pull drawer, so you don’t need to get your hands wet and dirty. There are no dirty trap doors (similar to like sticking your hand down a garbage disposal – yuck!). The Puppy Pad Wizard also has a fluid spray mechanism built into the design. The Puppy Pad Wizard refresh spray neutralizes odors caused by bacteria on contact. You can also use any bag that will fit inside the cavity of the Puppy Pad Wizard, meaning there are no expensive refill systems.

Q: How does the Puppy Pad Wizard control odor??

A: The odor remains inside the Puppy Pad Wizard where it belongs. With the push of a button, (the “refresh” button is located on the top of the Puppy Pad Wizard),the Puppy Pad Wizard refresh spray kills any lingering odors and keeps things fresh.  Puppy Pad Wizard refresh and Puppy Pad Wizard bags don’t use fragrance to mask the smell. They work to neutralize it.

Q: What if my dog does #2 on the puppy pad? Can I put that in the Puppy Pad Wizard??

A: I would recommend simply picking up the #2 with some toilet paper and flushing it down the toilet. If some remains on the puppy pad, the Puppy Pad Wizard can handle the odor.

Q: How many puppy pads can the Puppy Pad Wizard hold??

A: The Puppy Pad Wizard has a 4.3 gallon capacity. Our tests have shown it to easily hold up to 20 pads. Depending on when your trash day is, you may choose to empty it only once or twice a week.

Q: Is the Puppy Pad Wizard easy to empty??

A: Yes! Simply open the hinged top of the Puppy Pad Wizard then remove and replace the Puppy Pad Wizard bag back onto the removable wire frame.

Q: Do I have to use the Puppy Pad Wizard bags??

A: No, you don’t. You can use any bag that will fit inside the cavity of the Puppy Pad Wizard. However, Puppy Pad Wizard bags were custom designed to fit into the Puppy Pad Wizard perfectly and they are made with a special odor neutralizing film.

Q: What if a puppy pad gets stuck in the Puppy Pad Wizard??

A: Simply open the hinged top of the Puppy Pad Wizard and pull the pad down into the Puppy Pad Wizard bag.  It is best to carefully and tightly fold your used puppy pad as best you can before placing it in the drawer to avoid the pad from getting stuck.

Q: What is the Puppy Pad Wizard refresh spray??

A: The Puppy Pad Wizard refresh spray neutralizes odors caused by bacteria on contact. It is a non-scented combination of ingredients that bonds to odors to neutralize them without the use of “masking” fragrances. It is non-toxic, non-allergenic, non-aerosol, environmentally safe, safe on fabrics and skin and safe around pets and children.

Q: How do I refill the Puppy Pad Wizard refresh spray??

A: There is a button on top of the Puppy Pad Wizard. Under this button is where the spray mechanism is. You must remove this button to refill the Puppy Pad Wizard refresh spray. To remove the top button, open the Puppy Pad Wizard top. Push down on the button and pinch the underside of the removable button and push up. Remove the top button, including the spray bottle and fill the dispenser with Puppy Pad Wizard refresh.  Put the dispenser back making sure to align the grooves back into place.

Q: What if there is a defect with my Puppy Pad Wizard??

A: Please go to Returns & Exchanges for additional information.

Q: How should I clean the Puppy Pad Wizard??

A: The Puppy Pad Wizard should be cleaned periodically. Wipe the surface with a damp sponge and a mild soap to clean and disinfect. Do not use abrasive cleaners on the Puppy Pad Wizard.

Q: Where should I put my Puppy Pad Wizard in my house??

A: Anywhere you want! Many people choose to keep their Puppy Pad Wizard near where they put their dog’s puppy pads. The key to successful puppy pad training is putting the pads in the same spot. Some people have a special alcove that they dedicate to their dog where they keep their food, water, dog bed, toys, etc… Other great ideas include; the bathroom, the laundry room or the mud room. The Puppy Pad Wizard is a unique product for your unique dog. Use your creativity. Send us a picture of where you keep your Puppy Pad Wizard to share@puppypadwizard.com and you may be featured on our website!

Q: Where can I buy Puppy Pad Wizard bags and Puppy Pad Wizard resfresh??

A: All Puppy Pad Wizard products are available right here at puppypadwizard.com

Q: I own a pet store. How can I get the Puppy Pad Wizard products in my store??

A: Contact us! We’d love to have our products in your store. Email us at katie@puppypadwizard.com

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